Experienced Multilingual Customer Support Consultant – Polish and English – Remote Work Opportunity in Poland
Are you passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment? Do you have a knack for problem-solving and a strong desire to grow professionally? If so, we invite you to join arenaflex as a Customer Support Consultant, where you'll have the opportunity to thrive in a remote work setting while making a real impact on our clients' businesses.
Unlock Your Potential with arenaflex
At arenaflex, we're committed to providing our team members with the tools, training, and support they need to succeed in their roles. Our People First management approach emphasizes the importance of individual growth and development, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
What You'll Do
As a Customer Support Consultant with arenaflex, you'll be responsible for providing top-notch customer support via chats and emails, building strong relationships with our clients' customers, and meeting key performance indicators (KPIs). You'll also have the opportunity to work with cutting-edge technology, secure sensitive customer information, and stay up-to-date with the latest customer happiness practices. Some of your key responsibilities will include:
- Providing exceptional customer support via chats and emails
- Building positive and long-lasting relationships with customers
- Meeting team KPIs
- Staying up-to-date with cutting-edge technology
- Securing sensitive customer information
- Applying the latest and greatest customer happiness practices
- Maintaining working knowledge of our clients' products and services
- Communicating with developers and other departments of various IT companies
What You Need to Succeed
To be successful in this role, you'll need to possess the following skills and qualifications:
- Native Polish and English B2 communication skills
- At least 6 months of experience in a customer support role
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
While not required, experience with CRM systems and experience in the crypto/finance industry would be a great plus in this role.
Benefits and Perks
As a Customer Support Consultant with arenaflex, you'll enjoy a range of benefits and perks, including:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
Join Our Team
We welcome people with various backgrounds and experiences to join our team. If you're passionate about delivering exceptional customer experiences and growing professionally, we invite you to send your CV in English, pointing out your outstanding skills. Visit our website to learn more about arenaflex and our team.
Disclaimer
arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas. Apply To this Job Apply for this job