Experienced Customer Experience Specialist – Validating Complex Networks and Accelerating Technology Adoption

At arenaflex, we're on a mission to revolutionize the way our customers experience network deployment. As a Customer Experience Specialist, you'll play a vital role in validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions. Our team has expertise across the breadth of the customer product portfolio and a wide array of technology verticals, including Service Provider, Enterprise, and Data Center, as well as new technology areas like SD-WAN, SDA, ACI, and NFV.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that help our customers navigate the ever-changing landscape of technology. With a strong focus on customer experience, we're committed to delivering high-quality products and services that meet the evolving needs of our customers. Our state-of-the-art lab facilities, including high-end traffic generators that emulate customer networks, enable us to rapidly test and validate new technologies, ensuring that our customers can quickly adapt to meet their business requirements.

Your Impact

As a Customer Experience Specialist at arenaflex, you'll have the opportunity to make a significant impact on our customers' network deployment experience. Your key responsibilities will include:

• Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.
• Test Development: Define test requirements and cases with customers.
• Lab Setup: Emulate customer networks in labs using traffic generators.
• Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.
• Issue Resolution: Collaborate on troubleshooting and issue resolution.
• Standards Compliance: Ensure SVS standards and enhance automation in deliveries.
• Business Development: Drive discussions on opportunities and renewals for SVS growth.

Minimum Qualifications

To be successful in this role, you'll need to possess the following minimum qualifications:

• Certification: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center, and/or Service Provider.
• Technical Expertise: Deep knowledge of at least 2 technology areas, such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
• Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

Preferred Qualifications

While not required, the following preferred qualifications will make you an even stronger candidate:

• Certification: CCIE certification, with a preference for CCIE Enterprise.
• Network Experience: Experience in building and deploying networks.
• Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
• Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
• Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
• Project Management: Project management skills are advantageous.

Why Join arenaflex?

At arenaflex, we offer a dynamic and exciting work environment that's perfect for professionals who are passionate about technology and customer experience. As a Customer Experience Specialist, you'll have the opportunity to:

• Work with a talented team of experts who are dedicated to delivering high-quality solutions and services.
• Collaborate with customers to understand their needs and develop innovative solutions that meet their evolving requirements.
• Stay up-to-date with the latest technologies and trends in the industry through ongoing training and professional development opportunities.
• Contribute to the growth and success of arenaflex, a leading provider of innovative solutions and services.

What We Offer

As a valued member of the arenaflex team, you'll enjoy a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technologies and tools.

How to Apply

If you're a motivated and experienced professional who is passionate about customer experience and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant skills and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job