[Remote] Manpower Temporary Member Service Associate

Note: The job is a remote job and is open to candidates in USA. Community Health Options is a non-profit, Member-led health insurance plan providing comprehensive health insurance benefits. They are seeking a personable, customer-service oriented individual for the role of Member Services Associate, responsible for assisting Members with inquiries and resolving issues through a customer-focused approach.

Responsibilities

• Assisting Community Health Options’ Members by responding to phone, mail, and/or email inquiries accurately and resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach
• Facilitating comprehensive ‘first call resolution’ for Members through a commitment to exceptional customer service, superior product knowledge and by effectively partnering with internal and external business partners
• Acting as a knowledgeable and empathic Member advocate providing navigational support for Community Health Options’ health insurance processes and online web systems
• Supporting health care providers, insurance agents and brokers using a similar customer-focused model
• Fostering and maintaining close working relationships with all clients and taking a proactive, problem-solving approach to meet their needs

Skills

• Strong commitment to high level customer service
• One-year practical work experience in a call center or equivalent customer service environment
• High school diploma, general education degree or equivalent
• Able to analyze and interpret verbal and written instructions
• Ability to effectively present information in a clear and concise manner
• Ability to type quickly, efficiently, and accurately
• Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills
• Ability to incorporate feedback to further professional development
• Must be able to work in a fast-paced environment and adapt to change
• Strong verbal and written communication skills
• Ability to work as part of a goal-oriented team
• Knowledge of Microsoft Office products
• Previous experience working with health insurance or a health care environment is preferred

Benefits

• Up to a $1,000 completion bonus
• This is a remote position that requires a private and quiet workspace and a high-speed internet connection where Community Health Options will provide the required equipment
• Convenient eight-hour shifts are available between 8AM 6PM Monday through Friday with weekends and major holidays off
• Potential for permanent full-time opportunities available upon completion of seasonal assignment for those that qualify and are interested in being part of the Community Health Options Team!

Company Overview