Strategic Customer Account Manager – Orlando – Key Account Leadership for Major Entertainment Partner (arenaflex)

About arenaflex

arenaflex is a family‑owned, independent beverage bottling powerhouse that ranks among the top independent bottlers in the United States. With a portfolio that spans more than 600 iconic brands, arenaflex partners with leading global beverage manufacturers to bring refreshing products to consumers across the Southeast. Recognized for its strategic vision, operational excellence, and vibrant corporate culture, arenaflex was honored as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. Our success is built on a foundation of trust, integrity, and a relentless focus on delivering value to our customers, partners, and communities.

Why This Role Matters

At arenaflex, the Customer Account Manager (CAM) is the linchpin that connects our world‑class product portfolio with the strategic needs of our most valuable partners. In this role, you will own the end‑to‑end relationship with a marquee entertainment partner, driving growth, profitability, and brand visibility across multiple channels. Your insights and execution will directly influence the company’s top line while shaping the consumer experience for millions of guests.

Key Responsibilities

• Strategic Business Planning: Design and implement a customized annual business plan that aligns the partner’s objectives with arenaflex’s profit and volume targets.
• Pricing & Packaging Strategy: Co‑create a yearly price and package roadmap that delivers win‑win outcomes for both the partner and arenaflex.
• Cross‑Functional Collaboration: Partner with internal teams—including Product Growth Management, Marketing, Finance, and Supply Chain—to develop programs that accelerate incremental sales and exceed promotional goals.
• Promotional Analysis & Optimization: Conduct post‑promotion reviews, measure key performance indicators, and adjust pricing or packaging tactics to maximize ROI.
• Marketing Execution: Lead the sell‑in of local, regional, and national marketing initiatives, ensuring seamless rollout and brand consistency.
• Subject Matter Expertise: Serve as the go‑to authority for the assigned partner, providing weekly updates to frontline sales leadership, discussing promotional calendars, display commitments, and performance metrics.
• Category Insight Generation: Work closely with Category Management to translate market data into actionable strategies that influence buying patterns.
• Contract Negotiation: Negotiate new agreements and renew existing contracts, safeguarding profitability while fostering long‑term partnership health.
• Forecast Management: Align partner forecasts with broader market trends, proactively mitigating supply chain risks.
• Relationship Building: Cultivate deep, multi‑level relationships within the partner organization, championing trust and collaboration at every touchpoint.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum of 5 years’ experience in the consumer goods or beverage industry, with a proven track record of managing multiple key accounts.
• Demonstrated expertise in developing successful annual business plans and pricing/package strategies for retail customers.
• Hands‑on experience with Nielsen, IRI, or other syndicated data platforms to drive insight‑based decision making.
• Strong strategic selling, conceptual selling, and account management capabilities.
• Ability to thrive as a change agent in a fast‑paced, ever‑evolving environment.
• Excellent communication skills—listening, speaking, writing, and inquiry.
• Preferred: Bilingual proficiency (English/Spanish) and prior experience influencing negotiations with large retailers.

Preferred Additional Qualifications

• Background in category management, especially within the beverage or food‑service on‑premise (FSOP) and direct store delivery (DSD) segments.
• Strong analytical, negotiation, and collaborative skill sets.
• Experience with contract development, renewal processes, and risk mitigation.
• Demonstrated ability to translate market insights into actionable sales tactics.

Core Skills & Competencies

• Advanced analytical and data‑driven decision‑making.
• Strategic planning and execution.
• Effective negotiation and influencing.
• Cross‑functional teamwork and stakeholder management.
• Customer‑centric mindset with a focus on long‑term partnership growth.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; familiarity with CRM tools (e.g., Salesforce) is a plus.
• Adaptability, resilience, and a proactive problem‑solving attitude.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Account Manager, you will have access to:

• Leadership development programs designed to fast‑track high‑potential talent.
• Mentorship from senior executives who have shaped the beverage industry.
• Continuous learning resources, including tuition reimbursement for relevant coursework.
• Opportunities to lead cross‑functional projects that broaden your strategic perspective.
• A clear career path toward senior account leadership, regional sales management, or corporate strategy roles.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization:

• Base Salary: Market‑competitive base pay commensurate with experience.
• Performance Incentives: Quarterly and annual bonuses tied to achievement of business objectives.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus wellness programs.
• Retirement Savings: 401(k) plan with generous company match.
• Paid Time Off: Three weeks of vacation, 11 company‑paid holidays, and additional personal days.
• Life & Disability Coverage: Supplemental life insurance and short‑term disability options.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Tuition Reimbursement: Financial support for continued education and certifications.
• Flexible Work Arrangements: Hybrid work model where appropriate, with a modern office in Orlando.

Work Environment & Culture at arenaflex

Our Orlando campus blends collaborative open‑space design with quiet zones for focused work. The culture at arenaflex is built on four pillars:

• Integrity: Every decision is guided by honesty and ethical standards.
• Innovation: We encourage creative thinking and embrace new ideas that drive growth.
• Teamwork: Success is a collective effort; we celebrate wins together and support each other through challenges.
• Community: arenaflex is deeply rooted in the communities we serve, with volunteer initiatives and sustainability programs.

Employees describe arenaflex as a place where ambition meets support—a workplace where you can make a tangible impact while enjoying a balanced, fulfilling life.

How to Apply

If you are a results‑driven, relationship‑focused professional ready to lead a high‑visibility account for a premier entertainment partner, we want to hear from you. Join arenaflex and become part of a legacy of excellence, innovation, and growth.

Take the next step in your career—apply today and help shape the future of beverage experiences with arenaflex!