[Remote] Senior Product Operations Manager - Tooling & AI Enablement

Note: The job is a remote job and is open to candidates in USA. Intrado is dedicated to saving lives and protecting communities through innovative emergency services solutions. The Senior Product Operations Manager is responsible for enhancing the Product organization’s effectiveness via advanced tooling and AI-driven methodologies, overseeing the implementation of product management strategies and AI enablement initiatives.

Responsibilities

• Own the enterprise‑wide implementation, configuration, and ongoing administration
• Ensure alignment with product management strategy, operating models, and lifecycle processes
• Design and maintain platform structural architecture, including workspaces, hierarchies, product lines, roadmaps, scorecards, capacity models, workflows, and permissions
• Lead the initial launch and phased rollout of the platform, including migration planning, data integrity, training, communications, and adoption tracking
• Establish and enforce governance standards for platform usage, ensuring data consistency, reporting accuracy, and scalable best practices
• Serve as the primary point of contact for vendor relationship management, roadmap alignment, feature enablement, and issue resolution
• Continuously evaluate and optimize configurations to reflect evolving Product maturity, organizational changes, and strategic priorities
• Define, implement, and maintain the AI enablement strategy for the product organization, ensuring AI tools are integrated into standard product workflows and operating practices
• Lead rollout and adoption of approved AI tools (e.g., Copilot, Claude), including use‑case definition, process integration, and ongoing optimization
• Develop and deliver AI training, documentation, and enablement of assets, including role‑based guidance and managed prompt and agent library
• Establish and track AI adoption and value metrics, report progress through dashboards and operating reviews, and support integration of AI objectives into Product OKRs
• Partner with Product Management, Product Delivery, Engineering, and Operations leaders to ensure tooling and AI enablement align with real workflow needs
• Act as a change leader, driving adoption through clear communication, executive alignment, and practical value demonstration
• Stay current on emerging AI tools, trends, and governance considerations, recommending new opportunities where AI can enhance Product effectiveness

Skills

• 8+ years of experience in Product Operations, Product Management, or related disciplines
• Experience structuring, launching, and administering Product management strategy and road mapping platform (i.e., Aha!, Jira Product Discovery) at scale across a product organization
• Experience leading tool‑driven transformation initiatives and driving adoption across cross‑functional teams
• Demonstrated experience enabling teams with AI tools, agents and workflows, including training, governance, and measurement. (i.e., Claude, CoPilot)
• May be required to travel up to 25% depending on business needs, vendor engagement schedules, and testing activities
• Bachelor's degree in business, Computer Science, Information Systems, Engineering, or related discipline; or equivalent experience
• Deep expertise in product management strategy and road mapping platform configuration, administration, and best practices, including workspace design, reporting, and roadmap governance
• Strong understanding of Product operating models, road mapping, capacity planning, and execution workflows
• Proven ability to translate AI capabilities into practical, repeatable product use cases
• Exceptional change‑management and influence skills, with the ability to drive adoption without direct authority
• Strong analytical skills, including defining successful metrics and demonstrating measurable impact from tooling and AI initiatives
• Excellent written and verbal communication skills, capable of engaging both executives and individual contributors
• Comfortable operating in ambiguity while building structure, standards, and scalable systems

Benefits

• Medical, dental, vision, life and disability coverage
• Paid time off
• A 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness
• Hospital indemnity
• Access to legal support
• Pet insurance
• Identity theft protection
• An EAP (Employee Assistance Program) that includes free mental health resources/support

Company Overview

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