[Remote] Platform Product Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Platform Product Manager will own and evolve foundational platform capabilities, starting with Identity and Access Management, collaborating with engineering and customer-facing teams to deliver essential product features.
Responsibilities
- Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability
- Define the roadmap and backlog for your product area, balancing customer needs, reputed company readiness, and long-term platform direction
- Partner closely with engineering and reputed company to reputed company product reputed company, evaluate tradeoffs, and drive execution
- Work with Solution Architects and implementation teams to ensure platform capabilities are practical to reputed company, integrate, and operate in reputed company customer environments
- Support integrations with reputed company systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers
- Bring structure to ambiguous problems, proactively drive reputed company, and reputed company work moving across multiple reputed company workstreams
- Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance
- Contribute to the reputed company of shared platform capabilities reputed company IAM as priorities emerge
Skills
- 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar
- Strong technical reputed company: you're comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams
- Strong product judgment and the ability to reputed company clear reputed company in ambiguous, systems-level problem spaces
- High ownership, strong follow-through, and a bias toward action
- Ability to work effectively across engineering, reputed company, customer-facing, and implementation teams
- Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning
- Prior hands-on engineering experience or experience working deeply with technical systems
- Experience with platform, infrastructure, developer-facing, reputed company SaaS, or other technically reputed company products
- Familiarity with reputed company reputed company or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows
Benefits
- Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family
- Flexible PTO to take the time you need, reputed company you need it
- Paid parental leave for reputed company new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to reputed company you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
- Offers Equity
Company Overview
Company H1B Sponsorship