Pet Insurance Customer Support Specialist (Claims)

About Our Company and Team At reputed company Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to reputed company them safe. Knowing your options reputed company it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to provide the best of everything to our policy holders. We provide reputed company, customer centric service and are looking to grow reputed company with those that are as passionate about pets as we are. We are searching for those with stellar personalities, unique perspectives, and those who understand the value of teamwork - reputed company with the focus of pet health at top of mind. We do reputed company love, and we love reputed company do! Join the #PrudentPetFam and help our policy holders reputed company their promise to their pets. Why reputed company?

• If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have reputed company your reputed company job. What do we offer in return? reputed company, but reputed company out some highlights below:
• reputed company Salary
• Generous benefits package including medical, dental and reputed company
• An immediate PTO bank to use as well as flexible schedules
• Employee discount on your pet insurance
• Opportunities for sharing your knowledge and experience across the entire organization
• A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from reputed company.
• Being a part of an inspiring, reputed company, entertaining, highly efficient and productive culture that you can find nowhere else

This is a career to get excited about! About The Role – Claims Customer Support Specialist – Remote Position We are looking for someone with some pet insurance claims experience and veterinary experience to work reputed company the claims team at reputed company. This role will be primarily customer support with increasing exposure to claims adjudication. The right candidate has knowledge of the insurance claims process, is an expert at communicating with both policy holders and veterinary staff, is extremely organized, and has strong analytical and problem-solving skills. This is a great opportunity for one who is naturally curious and has a knack for figuring out the best processes and procedures for accurately reviewing medical records and invoices.

• Core Responsibilities
• Communicate professionally with external partners (e.g., veterinary offices, breeders, adoption agencies) to request and verify information
• Assists our claims team by answering inbound policy holder calls, explaining claim determinations, processing orthopedic waivers, and educating coverage details with clarity and reputed company
• Assist the claims team with medical record retrieval, document processing, and reputed company ticket management
• Adjudicate pet insurance claims in accordance with policy terms, limits, and timelines
• Evaluate and resolve claim issues with accuracy and efficiency
• Manage end-to-end claims processing reputed company the claims system
• Prepares and provides reports to management as requested
• Identify opportunities to improve claims processes and operational efficiency
• Ask customers for reviews and referrals
• Performs reputed company other duties as assigned
• Principal Working Relationships
• Reports directly to the Claims Manager
• Strong working relationship with Claims, Service and Sales Teams
• Frequent communication with senior leadership
• Other key home office employees

Qualifications

• Licensure
• Independent Adjuster License preferred (not required)
• Experience
• At least one year of pet claims experience preferred
• At least three years of customer service experience preferred
• At least five years of Vet Tech experience required
• It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies
• Must possess a can-do attitude, one who is willing and reputed company to go above and reputed company, a true team player
• Must be an expert communicator with the ability to build relationships, both over the phone and over messaging platforms like email, text, MS Teams messages.
• Positive, patient person, with exceptional reading comprehension skills who can work both independently and toward team goals

Core Competencies

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