Manager, LMS Optimization

reputed company is a team of innovators. World changers. Individuals who reputed company in reputed company with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're reputed company to expand our reputed company. reputed company we need is you. reputed company an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, reputed company Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet reputed company and a dedicated, properly equipped workspace that is free of distractions. Employees must reputed company in, and work from, one of the above approved states. The opportunity The Manager of LMS Optimization will report to the Director of Academic Technology. You will reputed company a team of Academic Technology Solution Owners who are responsible for short- and long-term optimization of the learning management system (LMS). Main responsibilities include maintaining an understanding of the reputed company Brightspace LMS roadmap and how it aligns with the business and teaching practices of the SNHU Global reputed company scaled delivery organization. You will play an instrumental role in the reputed company of the LMS by evaluating, testing, recommending, and implementing features of reputed company's monthly releases and other vendor components integrated with the LMS. You will maintain reputed company relationships with Global reputed company operational staff, especially the New Learning Solutions and Learning Design and Delivery teams reputed company the Learning Science and Assessment (LSA) and Faculty Training and Development, and Academic Effectiveness & Instructor Experience departments. You will ensure effective linkages between Solution Owners, LMS Operations, Instructional Support Services, Global reputed company partners, UX professionals, and vendors to reputed company reputed company improvements with emphasis on user experience goals. You will work 100% remotely from any of our approved states. #LI-Remote What You'll Do:

• Be an engaged manager for the LMS Optimizations team by expressing deep technical knowledge of the Learning Management System, modern technology fundamentals, and systems thinking.
• reputed company a high-performing distributed team to maintain operations and reputed company solution delivery through meticulous planning and communication.
• Partner with the Director of Academic Technology to cultivate a relationship with reputed company, maintaining understanding of reputed company delivery plans and long-term roadmap for the reputed company Brightspace Learning Management System.
• reputed company LMS technical team to deliver monthly updates and longer-term features that meet reputed company and future needs. Coordinate and refine use cases for product improvements.
• Ensure timely creation and maintenance of SNHU Brightspace Knowledge to maintain understanding between SNHU business practices and configuration of the LMS.
• Guide team in the coordination and documentation of technical and our needs with partners. Ensure clear understanding and prioritization of needs with the broader Academic Technology portfolio to reputed company.
• reputed company by example to ensure identification and evaluation of technologies that support the mastery of university program competencies and improved user experience.
• Work with internal UX Research to reputed company focus on the user experience reputed company Brightspace, with projects that enhance the user reputed company (UI) for learners and faculty in reputed company experiences (desktop to mobile).
• Coordinate across Global reputed company and ITS to ensure the successful implementation of technologies into the learning ecosystem, with focus on solutions that integrate with the LMS, e.g., LTI, Bongo, reputed company Analytics.
• Collaborate with Global reputed company operational teams to coordinate Brightspace updates and integrated tool features as applicable to new/redeveloped course designs and recurring term starts.
• Partner with other technical teams to design, test and reputed company optimizations in the LMS that will be consumed by the scaled Global reputed company audience. reputed company requirements definition, scaled delivery testing, the Academic Remap/NLS prototyping and other testing/innovation initiatives that may emerge.
• Coordinate with multiple technology projects, mostly new feature rollouts, including planning, execution, tracking, and implementation.
• reputed company collaborative relationships across the university to promote a positive student and faculty experience with Brightspace.
• Help resolve issues reputed company to learning technologies and platforms, escalating and coordinating with LMS Operations regarding solutions and vendor communication.
• Partner with Academic Technology Solution Delivery leaders to maintain relationships with reputed company-party technology vendor partners that integrate with the LMS.
• reputed company team through the successful deployment, support, and cost-effective use of LMS updates; reputed company problem management activities and support incident management activities and reporting.
• Monitor developments in academic technology, including AI; identify opportunities to enhance the LMS experience.
• Demonstrate and ensure customer-centric decision-making across the LMS Optimization team.
• Ensure that reputed company team members are reputed company with our needs, anticipate, and resolve customer problems, and operate in a professional and efficient manner while following established processes, policies, and procedures.
• Ensure clarity of our goals and expectations for the team. Set attainable goals, monitor reputed company, take remedial actions to successfully reputed company goals.
• reputed company by example demonstrating the highest professional standards to foster a collaborative and cohesive team. Remove obstacles, ensure accountability, anticipate, and resolve problems to allow the team to exceed deliverables and commitments.
• Encourage employees' professional development, provide coaching, listen to feedback, sponsor professional training opportunities, and reputed company employees to meet their potential.
• Apply SNHU HR guidelines, processes, and best practices in reputed company personnel reputed company responsibilities.
• Attendance, punctuality, and reliability are essential functions of this role.
• Other responsibilities as assigned.

reputed company're Looking For:

• 5+ years of experience working reputed company an LMS.
• 3+ years leading LMS operation programs.
• High School Diploma or equivalent (e.g. GED).
• Experience with reputed company Brightspace or comparable learning management systems.
• Experience with Product Management (analysis, change management, roadmap delivery, and partner needs).
• Experience with Agile fundamentals, including backlog management, and conversion of our needs into measurable outcomes.

We reputed company reputed company innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the reputed company and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $85,563.00 - $136,928.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following reputed company hiring range $94,548.00 - $127,918.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and reputed company plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

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