Remote Customer Service Representative - QVC

Join Our Team and Deliver Exceptional Customer Experiences from the Comfort of Your Own Home! We're seeking a highly skilled and motivated Customer Service Representative to join our QVC team, working remotely from the following locations: Florida, North Carolina, South Carolina, Texas, Virginia, or Boise, ID area. As a Customer Service Representative, you will play a vital role in providing top-notch support to our customers, answering inbound calls, and resolving issues in a fast-paced environment.

About the Role

• Handle a high volume of customer inquiries, providing personalized support and resolving issues efficiently
• Assist customers with orders, refunds, payments, and account-related questions
• Work in a virtual environment with a set schedule and structured day, navigating multiple systems and screens
• Collaborate with peers and leaders to achieve team goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

What We Offer

• Competitive hourly rate of $15.00, with automatic increases every 6 months for 2 years, reaching $17.00/hour
• Pay for Performance incentive, paid out monthly to eligible team members
• Comprehensive benefits package, including health care, 401(k), paid time off, and tuition reimbursement
• Opportunities for advancement and career growth within the Qurate Retail Group family of brands
• A dynamic and supportive work environment, with a focus on diversity, equity, and inclusion

System Requirements

• Self-provided computer or laptop, running a Microsoft Operating System (Windows 10), not older than 3 years
• Headset compatible with QVC specifications (QVC reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)

Training and Onboarding

• 6-week paid training period, with full attendance and participation required
• Training schedule: Monday - Friday, 9:00 am - 5:30 pm ET

How to Apply

• Complete our online application
• Complete a skills assessment on your mobile device or computer
• Self-schedule an interview
• Participate in a virtual interview

Join Our Team Today! If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, apply now to become a Remote Customer Service Representative with QVC!