(Customer Service Agent) $22/Hr – MySmartPros-American Airlines Remote Jobs

Job description

American Airlines Remote Jobs (Customer Service Agent) $22/Hr

Job Responsibilities: Customer Service Agent

Salary: $22/Hour

Company: American Airlines

Location: Tennessee, USA

Educational Requirements: High School

Full Job Description:-

Are you equipped to discover an international of possibilities, each at work and at some stage in a while off? Join our American Airlines family, and you’ll journey the international, develop your know-how and turn out to be the quality model of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and grace, gaining knowledge of new competencies and advancing your profession whilst having the time of your lifestyles. Feel unfastened to complement each of your non-public and work lifestyles and hop on board!

Why you will love this task

The Customer Service Agent interacts with clients in a courteous, efficient, pleasant and expert way.

What you will do

These are the crucial features of the task

This listing is supposed to mirror the cutting-edge task however there can be extra crucial features (and non-crucial task features) that aren't referenced. Management will regulate the task or require different responsibilities to be executed whilst operationally necessary, observing, of course, any prison responsibilities inclusive of any collective bargaining responsibilities.

Issue, reissue and refund passenger tickets Book, price tag and affirm flight reservations Rebook passengers on oversold flights and at some stage in abnormal operations Perform passenger test-in and passenger seat assignment (besides curbside), rectify oversold seat assignments, and trouble upgrades Issue vouchers and/or coordinate with contractors for passenger lodge motels, food and transportation; coordinate refueling and refresh Perform passenger boarding, inclusive of price tag raise and/or boarding pass raise/verification Operate gate reader/scanner and related responsibilities to consist of pre-boarding, monitoring/checking carryon bags and going out row criteria Operate jetways/bridges for functions of boarding and deplaning passengers Make boarding and departure gate announcements Deliver domestic/global flight files Perform passenger carrier flight close-out procedures Accept, test and tag passengers’ bags at decision centers, full-carrier price tag counters, and primary magnificence price tag counters Maintain the timeline of flight boarding process Perform customer support at the task training Process and entire credit score card bag transactions at kiosks inside the price price tag counter vicinity and activation stations Assist passengers with self-carrier kiosk test-in and kiosk bag processing at price price tag counters Queue strains at price tag counter kiosks and price tag counters Clear/confirm global files at kiosk inside the price price tag counter vicinity and activation stations Accept and set off passengers’ self-tagged luggage at activation stations Assist clients wanting unique help or in-station; help boarding, deplaning and transporting non-ambulatory passengers, unique help passengers, and/or unaccompanied minors Perform customer support work related to dealing with nearby flights and contractor/floor dealing with agreements or contracts Have normal and predictable attendance on site, inclusive of pleasing any obligatory time beyond regulation requirements. Respond and help at some stage in safety and/or emergency situations Provide connecting passengers with gate information Provide exceptional customer support in an expert way and according to American guidelines. Adhere to agency policies, procedures, and overall performance standards. Complete task-applicable training Adhere to authorities regulations (e.g. DOT, FAA, TSA) Use a couple of inner resources/structures inclusive at some stage in purchaser interactions Wear uniforms as required through agency policy

All you will want for success

Minimum Qualifications- Education & Prior Job Experience

High college degree or GED or global equivalent Bilingual language competencies required in a few locations Applicable legitimate driver’s license as required through nearby authorities Must satisfy FAA crook historical past exams to qualify for unescorted admission to privileges to airport safety identity show areas (SIDA), if applicable Must be capable of stable suitable airport authority and/or US Customs safety badges, if applicable Completion of a pre-employment drug screen, complete historical past test and/or fingerprinting to meet agency and safety requirements Must be legal to work inside the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working understanding of Sabre or another Passenger Service System Previous head to head Customer Service experience Working in a quick-tempo environment

What you may get

Feel unfastened to take gain of all that American Airlines has to provide:

Travel Perks: Ready to discover the international? You, your own circle of relatives and your buddies can attain 365 locations on greater than 6,800 everyday flights throughout our international network. Health Benefits: On day one, you’ll have to get admission to your health, dental, prescription and imaginative and prescient blessings that will help you live nicely. And that’s simply the start, We additionally provide digital health practitioner visits, bendy spending bills and more. Wellness Programs: We need you to be a satisfactory model of yourself – that’s why our well-being applications offer you all of the proper equipment, assets and help you want. 401(k) Program: Available upon lease and, relying on the workgroup, company contributions on your 401(k) software are to be had after one year. Additional Benefits: Other wonderful blessings consist of our Employee Assistance Program, puppy coverage and reductions on hotels, cars, cruises and greater