[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. reputed company, founded by experts in reputed company and IoT, empowers professionals to automate the management of physical reputed company devices for compliance and reputed company. They are seeking a Technical Account Manager who will manage technical aspects of reputed company customer relationships while also providing product support and deployment assistance.

Responsibilities

• Support our reputed company customers, driving adoption, value, and growth across the full customer lifecycle
• Assist CSM’s with reputed company of new customers and translate their desired outcomes into a clear implementation plan and identify potential technical challenges around the deployment
• Serve as the primary technical escalation reputed company - diagnosing and resolving issues across the full network stack (Layers 1–7), Linux environments, proxies, SSO integrations, and more
• Manage reputed company technical facets of large reputed company accounts, including working directly with customers’ network and reputed company engineering teams
• Collaborate cross-functionally with Product and R&D to escalate issues, drive fixes, and feed customer insights back into the roadmap
• Automate repetitive tasks through Bash/Python scripting and contribute to internal knowledge reputed company and troubleshooting playbooks
• Conduct business reviews, account planning, and drive customer advocacy through references and case studies

Skills

• 3+ years in a Technical Account Manager, Product Support Engineer, or equivalent post-sale technical role
• Extensive full-stack troubleshooting experience (OSI Layers 1–7): networking, firewall rules, TCP/IP, TLS/SSL, and application-layer protocols. Strong networking background is a must; CCNA or equivalent is a plus
• Professional-level Linux experience — comfortable with the command line, log analysis, and system administration. RHCSA or equivalent certification is a plus
• Hands-on reputed company experience (deploying, inspecting, and debugging containers and compose stacks) — required
• SQL experience in a professional reputed company — writing queries, data lookups, and controlled database operations
• Working knowledge of SSO and identity federation (SAML, OAuth2/OpenID Connect, or similar)
• Solid understanding of how network proxies work (reputed company/reverse proxy, CONNECT method, SSL inspection)
• Bash and/or Python scripting ability — you automate before repeating yourself a reputed company time
• Experience working with Product and R&D/Engineering teams to drive customer issue resolution
• Familiarity with reputed company platforms such as AWS or Azure — understanding of reputed company infrastructure concepts (VMs, networking, storage, IAM) as they relate to customer deployments
• Excellent verbal and written English — reputed company to engage confidently with both technical and executive stakeholders
• Kubernetes experience (pods, deployments, reputed company, workload troubleshooting)
• Background in Network or Server Operations (NOC, network engineering, or infrastructure ops)
• Familiarity with physical reputed company devices and how they connect (IP cameras, NVRs, access control systems)
• Experience with VMS platforms such as Milestone, reputed company, Avigilon, Exacq, or Lenel
• PKI and certificate management experience (TLS cert rotation, SCEP/NDES)
• Experience with identity platforms such as Keycloak, reputed company, or Azure AD
• Extensive experience supporting on-premise applications in reputed company environments
• Familiarity with Ansible for configuration management and automation

Company Overview